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Antivirus
Antivirus technical support involves a range of services that ensure the installation, configuration, maintenance and troubleshooting of antivirus software. These services are essential for protecting computers against cyber threats such as viruses, malware, spyware, ransomware and other forms of malicious software.
Installation and Configuration
Software Installation: Installation of antivirus software on computers, including the correct version suitable for the operating system.
Initial Configuration: Adjusting default settings to meet specific user needs, such as scheduling automatic scans and adjusting security levels.
Updates and Maintenance
Virus Definition Updates: Ensure your antivirus software is always up to date with the latest virus and
updates to fix bugs and improve the functionality and security of the antivirus program.
Diagnosis and Troubleshooting
System Scan: Performs full system scans to detect and remove threats.
Malware Removal: Assistance in removing viruses, spyware, ransomware and other detected threats.
Technical Troubleshooting: Troubleshooting technical issues related to the functioning of antivirus software, such as installation failures, runtime errors, or performance issues.
Advanced Security Configuration
Firewalls: Configuration and adjustment of integrated or additional firewalls to protect against unauthorized access.
Real-Time Protection: Enable and configure real-time protection to monitor and block threats as they emerge.
Privacy Settings: Adjust privacy settings to protect personal data and prevent tracking.
Support and Consulting
Security Consulting: Guidance on cybersecurity best practices to prevent malware infections and other threats.
User Training: Education on how to recognize and avoid common cyber threats such as phishing and malicious websites.
Monitoring and Reporting
Continuous Monitoring: Continuous monitoring service to quickly detect and respond to new threats.
Security Reports: Generation of detailed reports on the state of system security, including threats detected and actions taken.
Mobile Device Support
Installation and Configuration on Mobile Devices: Assistance in installing and configuring antivirus applications on smartphones and tablets.
Mobile Security: Configure mobile-specific security options, such as blocking malicious apps and protecting against theft.
Backup and Recovery
Backup Routines: Establishing backup routines to ensure that important data is protected against ransomware attacks and other threats.
Data Recovery: Assistance in recovering data lost due to malware infections or other security breaches.
Remote and In-Person Assistance
Remote Support: Troubleshooting and configuring antivirus software through remote support using online assistance tools.
On-site Support: Technical visits to resolve problems that require direct intervention on site.
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